CAREER TIMELINE

25+ years of enterprise leadership

A career defined by operational transformation, organizational scaling, and measurable impact across multiple industries.

PROFESSIONAL TIMELINE

Career milestones

Roles are organized around scope, systems built, and measurable operational impact.

2001-Present

Stark Glass Enterprises

Chief Operations Officer / Operations Executive

Leads full-spectrum operational transformation for a precision-focused manufacturing and distribution organization. Work includes AI-enabled workflows, organizational redesign, scalable infrastructure, logistics, compliance, and administrative systems.

• Designed and implemented end-to-end operational infrastructure from the ground up.
• Achieved a 75% reduction in operational overhead through process engineering.
• Integrated AI productivity tools into production and administrative workflows.
• Built cross-functional accountability systems linking operations to financial KPIs.
• Established compliance and quality-governance frameworks aligned with industry standards.
• Led recruitment, team development, and organizational-culture design.

2003–Present

Construction & Operations Leadership

Operations Manager / Project Execution Lead

Led project execution in construction and infrastructure environments, with responsibility for scheduling, resource optimization, compliance, vendor performance, and cross-functional delivery.

• Managed multi-million-dollar construction-project operations end to end.
• Built project-management and accountability systems aligned with delivery milestones.
• Coordinated design, procurement, field operations, vendors, and subcontractors.
• Implemented safety-compliance and governance frameworks exceeding regulatory requirements.
• Optimized subcontractor management and vendor-performance systems.
• Delivered projects on time and under budget through disciplined operational oversight.

Present

Jacqueline Business Consulting

Chief Operations Officer / Operations Executive

Leads full-spectrum operational transformation for a precision-focused manufacturing and distribution organization. Work includes AI-enabled workflows, organizational redesign, scalable infrastructure, logistics, compliance, and administrative systems.

• Designed and implemented end-to-end operational infrastructure from the ground up
• Achieved a 75% reduction in operational overhead through process engineering
• Integrated AI productivity tools into production and administrative workflows
• Built cross-functional accountability systems linking operations to financial KPIs
• Established compliance and quality-governance frameworks aligned with industry standards
• Led recruitment, team development, and organizational-culture design
• Enjoy helping my community as past community members helped me

Nova Storage LLC

Consultant

Directed facility management, customer operations, revenue optimization, vendor management, and organizational scaling. Built internal systems and team structures to support a high-growth phase.

• Built a scalable operating model supporting 40%+ revenue growth.
• Developed and deployed a comprehensive SOP library across operational departments.
• Created customer-lifecycle systems designed to improve retention.
• Optimized facility utilization through data-driven capacity planning.
• Implemented vendor-management and supply-procurement frameworks.
• Recruited and developed a high-performance operations team.

Mustard Seed LLC

Consultant

Served as the operational architect for a growth-stage organization that needed stronger systems, financial visibility, accountability, and scalable execution.

• Architected operational infrastructure to support rapid organizational scaling.
• Designed KPI and performance-management systems aligned with strategic objectives.
• Built financial operations and reporting frameworks for executive decision-making.
• Created cross-department communication and accountability protocols.
• Supported government-contracting proposal development and compliance systems.
• Optimized logistics and fulfillment to reduce delivery lead times.

City Serve

Consultant

Served as the operational architect for a non-profit growth-stage organization that needed stronger systems, financial visibility, accountability, and scalable execution.

• Architected operational infrastructure to support rapid organizational scaling.
• Designed KPI and performance-management systems aligned with strategic objectives.
• Built financial operations and reporting frameworks for executive decision-making.
• Created cross-department communication and accountability protocols.
• Supported government-contracting proposal development and compliance systems.
• Optimized logistics and fulfillment to reduce delivery lead times.

1997–2003

GE Capital

Collections / compliance and analytics specialist

Served as the operational architect for a growth-stage organization that needed stronger systems, financial visibility, accountability, and scalable execution.

• Built and supported operational playbook across 3 countries
• Identified and pursued strategy that was scalable
• Designed scalable teams & structures and organizational development framework
• Created custom KPI dashboards for executive decision support

Business Development & Operations Leadership

sENIOR Operations & bUSINESS dEVELOPMENT Executive

Led a multi-organization portfolio spanning business development, operational transformation, organizational design, and execution support across manufacturing, logistics, and service environments.

• Delivered operational transformation across multiple organizations.
• Developed business-development pipelines that supported significant contract wins.
• Built operational playbooks used across multiple organizations.
• Supported government-contracting opportunity identification and pursuit strategy.
• Designed scalable team structures and organizational-development frameworks.
• Created custom KPI dashboards for executive decision support.

Board Experience

Current

Pinnacle Professional Member

Current

Massillon Housing Department

Current

Perry Board of Education - Finance

Current

Stark County Suicide Prevention Coalition

Current

Massillon Aultman Hospital

2020

Massillon West Stark Chamber - Board President

2017-2023

Massillon West Stark Chamber

2021-2023

Life after Loss

2019

Stark Economic Development Board

2013–2019

Make-A-Wish Foundation

Donation

Our family raised $10,000-$12,000 (a typical wish cost) to donate to North East Ohio Make a Wish. Our Daughter was a Make-a-Wish recipient and we decided as a family that every year we would hold fundraiser in the name of “Jori’s Warriors” to raise the funds.

SKILLS MATRIX

Cross-industry expertise

Depth earned through direct operational ownership—not observation from the sidelines.

Operations Management

25+ years

AI & Automation

Expert

SaaS Systems

Advanced

Logistics & Supply Chain

Expert

KPI Design

Expert

Government Contracting

Proficient

Team Leadership

Expert

Risk & Compliance

Advanced

Data Analytics

Proficient